1. Overview
This policy applies to purchases of the Iron Fit Band made through our website.
As this is a physical wearable device, returns and refunds are subject to the conditions below.
2. Order Cancellation
2.1 Before Shipment
- Orders can be cancelled before they are shipped
- A full refund will be issued
2.2 After Shipment
- Orders cannot be cancelled once shipped
- You may request a replacement if eligible
3. Replacement Policy (Primary Resolution)
We prioritize replacement over refund for any issues.
You are eligible for a free replacement if:
- The product is defective or not working properly
- The product was damaged during delivery
3.1 Timeframe
- Orders can be cancelled before they are shipped
- Requests must be made within 7 days of delivery
3.2 Requirements
- Provide photos or videos clearly showing the issue
- Return the product with:
- • All accessories
- • Original packaging (if available)
4. Refund Policy
Refunds are provided only in limited situations, such as:
- Replacement is not possible due to stock unavailability
- The issue cannot be resolved after review
- A replacement has already been attempted and failed
⚠️ Refund requests are reviewed on a case-by-case basis
⚠️ We reserve the right to offer a replacement instead of a refund
5. Non-Returnable Situations
We do not accept returns or refunds in the following cases:
- Change of mind or personal preference
- Dissatisfaction with wellness data or expectations
- Minor variations in measurements (as the device provides estimated wellness data)
- Damage caused by misuse, accidents, or improper handling
- Unauthorized modifications or repairs
- Requests made after the allowed timeframe
6. Return Process
1. Contact us at info@ironfityou.com
2. Share:
- Order number
- Description of the issue
- Photos or videos as proof
If approved:
- We will provide return instructions
7. Shipping Responsibility
- If the product is defective or damaged, we may cover return shipping
- In other approved cases, customers may be responsible for return shipping costs
We are not responsible for items lost during return shipping.
8. Processing Time
- Replacement: 5–10 business days after receiving the returned product
- Refund (if approved): 7–14 business days
9. Compatibility & Usage Disclaimer
The Iron Fit Band is designed to work with supported devices.
We are not responsible for issues caused by:
- Unsupported devices
- Connectivity issues
- Improper usage
10. Wellness Product Disclaimer
The Iron Fit Band is a wellness device, not a medical device.
- Data provided is for fitness and general wellness purposes only
- Measurements are sensor-based estimates
Returns or refunds will not be accepted based on expectations of medical-grade accuracy.
11. Policy Updates
We reserve the right to update this policy at any time.
12. Contact Us
Email: info@ironfityou.com